Frequently Asked Questions
Everything you need to know about your Spotlight Oral Care order, from shipping to style updates.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by destination but generally arrive within 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, certain items like earrings or intimate wear cannot be returned unless they are defective.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team. After this window, we are unable to make modifications, but you can initiate a return once the package arrives.
Are your products ethically sourced?
At Spotlight Oral Care, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible to reduce our environmental footprint.